Hey T-Mobile users! Need assistance with updating your account information or accessing critical documents? You’re in the right place. In this article, we’ll walk you through the steps for managing your T-Mobile account with ease. Whether it’s changing your name, updating your billing address, or tweaking your language settings, we’ve got you covered!
## Updating Essential Account Information on T-Mobile
### Changing Your Name, Birthdate, or SSN
At T-Mobile, your account security is paramount. To change sensitive information like your name, birthdate, or Social Security Number (SSN), follow these steps:
#### Name Changes
Name changes due to marriage, divorce, or spelling errors require documentation:
– Government-issued photo ID
– Social Security card
– Proof of address (utility or bank statement)
– Marriage or divorce certificate
Visit a nearby [T-Mobile retail store](https://www.t-mobile.com/store-locator) to submit these documents. For other legal name changes, mail supporting documents and a copy of a government-issued photo ID to:
**US Customers:**
T-Mobile Wireless
PO Box 37380
Albuquerque, NM 87176-7380
**Puerto Rico Customers:**
T-Mobile Executive Response Team
PO Box 191957
San Juan, PR 00919-1957
### Updating Your Social Security Number or Birth Date
To update these details, present relevant documents at any T-Mobile store.
– **Birthdate Change:** Government-issued photo ID
– **SSN Change:** Government-issued photo ID, Social Security card, and proof of address
## Managing Your Billing & E911 Address at T-Mobile
### Billing Address
Only the Primary Account Holder (PAH) or a full access line can update the billing address.
From the **T-Mobile App**:
1. Open the T-Mobile app and log in.
2. Go to **Account > Profile settings > Billing & payments > Billing address**.
3. Enter your updated information and select **Save Changes**.
From **T-Mobile.com**:
1. Log in to [T-Mobile.com](https://www.t-mobile.com/).
2. Navigate to **Account > Profile Settings > Billing & Payments > Billing address**.
3. Enter the new billing address and select **Save**.
### E911 Address
Your E911 address allows emergency services to locate your device accurately if you need to call 911.
From the **T-Mobile App**:
1. Log in to the app.
2. Select **More > Profile Setting > Line Settings > E911 Address**.
3. Choose the line to change and enter the new address.
4. Select **Save**.
From **T-Mobile.com**:
1. Log in to [T-Mobile.com](https://www.t-mobile.com/).
2. Go to **Account > Profile Settings > Select Line > Line Settings > E911 Address**.
3. Enter the new address and select **Save changes**.
**Sprint Customers using a T-Mobile SIM card** can use their own [Sprint.com account](https://www.sprint.com/) to update their E911 address:
1. Log in to Sprint.com.
2. Select **Manage Device** from the Account Dashboard.
3. Choose the **Options** icon for the desired device and select **Update Wi-Fi Calling E911 Address**.
4. Enter the new address and select **Save**.
## Keeping Tabs on Your T-Mobile Account Activity
### Account Alerts & History
**In the T-Mobile App:**
1. Open the app and go to **Account > Account history**.
2. Choose the category and time range to view history for the past 12 months or last 12 events.
**On T-Mobile.com:**
1. Log in to [T-Mobile.com](https://www.t-mobile.com/).
2. Select **Account > Account Activity**.
3. Filter categories and date ranges to view documents from the past 24 months.
**Need in-store documents?** Visit a T-Mobile store for:
– Line Suspension Statements
– Personal Guarantor Agreements
– Plan Change Agreements
– Receipts and more
## Changing Your Language Settings on T-Mobile
**From the T-Mobile App**:
1. Log in to the app.
2. Navigate to **More > Profile settings > Language Settings**.
3. Choose **English** or **Español** and select **Save**.
**On T-Mobile.com**:
1. Log in as the PAH.
2. Select your name and navigate to **Profile > Language Settings**.
**Automated Call System**:
– Dial 611 from your T-Mobile device.
– After the IVR greeting, state your preferred language (English or Spanish).
## Call to Action
Switch to [US Mobile](https://www.usmobile.com/) today for superior coverage and top-notch performance across all major US networks. Enhancing your mobile experience has never been easier!
Explore more T-Mobile [support articles](https://support.t-mobile.com/) for detailed assistance.
Happy managing, T-Mobile users!
