How to Suspend or Restore a Line with T-Mobile
If you’re a T-Mobile user, there may come a time when you need to temporarily suspend or restore your line. Whether it’s because you’ve lost your device, you’re heading into military service, or you just need a break from using your phone, T-Mobile makes the process fairly straightforward. Let’s walk you through the steps, making sure it’s easy to understand and follow.
Account Suspension Guidelines for T-Mobile Users
First off, only the Primary Account Holder (PAH) can suspend a line on T-Mobile.com. If you go ahead with a suspension, all your calls, texts, voicemails, and data services will be paused. Don’t worry; you’ll keep your number and your monthly plan. However, the monthly fees might be prorated, depending on the type of suspension.
Beware! If you’ve suspended your line within the last 12 months as a Seasonal Suspend, you won’t see the option to suspend it again until the 12 months are up. Want more details? Check out T-Mobile’s detailed guide on Account Suspensions.
Suspend or Restore Your T-Mobile Line
Suspending Your Line
Using the T-Mobile App
Here’s how to suspend your line using the T-Mobile app:
- Open the T-Mobile app on your device.
- Tap on the Account tab.
- Select the line you need to update.
- Choose either Report lost or stolen or Suspend a line temporarily, depending on your situation.
- Follow the on-screen instructions to complete the process.
Don’t have the app yet? Learn how to install the T-Mobile app easily.
Using T-Mobile.com (For Accounts with 20 Lines or Fewer)
If you prefer using a web browser, here’s how to do it:
- Log in to T-Mobile.com.
- Navigate to the My Line section and select your device name.
- If your device type is listed as unknown (including BYOD devices), select View Account.
- Go to the Lines and Devices overview and select the relevant line.
- Choose either Report lost or stolen or Suspend a line temporarily.
- Click on Continue, choose a start and end date, and confirm by selecting Continue.
For Business Accounts with 21 or More Lines
Head over to T-Mobile’s Account Hub page for specific steps.
Restoring Your Line
Using the T-Mobile App
When you’re ready to reactivate your suspended line, follow these steps:
- Open the T-Mobile app on your device.
- Find and select Line suspended: Temporary vacation hold.
- Select Yes, Reactivate.
Using T-Mobile.com (For Accounts with 20 Lines or Fewer)
If you’re using the website, here’s what to do:
- Log in to T-Mobile.com.
- Navigate to the My Line section and select your device name.
- If your device type is listed as unknown (including BYOD devices), select View Account.
- In the account overview page, under Lines and Devices, select the appropriate line.
- Choose either Report lost or stolen or Suspend a line temporarily, and click Continue.
- Select Continue after choosing your start and end date.
For Business Accounts with 21 or More Lines
Refer to T-Mobile’s Suspend or Restore a Line: Account Hub page for specific instructions.
Temporary Suspension Details
Ever wonder how often you can suspend your T-Mobile line? You’re allowed to do it twice in a 12-month period, with each suspension lasting up to 90 days.
Billing During Suspension
Even when your line is suspended, you’re still responsible for any applicable charges, including your monthly device payment and device protection charges. The way your bill adjusts depends on whether you have individual lines or multiple lines:
- For individual lines: A suspended line will be billed $10 per bill cycle.
- For accounts with multiple lines: If all lines are suspended, you’ll be charged $10 per suspended line. If only some lines are suspended, you’ll be billed the regular monthly charge for the active lines and $10 for each suspended line.
Lost or Stolen Device
Why Report a Device as Lost or Stolen?
T-Mobile collaborates with government agencies and wireless carriers globally to block stolen devices. Reporting your device’s IMEI number ensures it can’t be used on most carrier networks, including T-Mobile’s.
Why Suspend Your Line?
If your device is lost or stolen, suspending your line can prevent unauthorized charges. The line will be inactive and unusable until you restore it through your T-Mobile account.
Billing for Lost or Stolen Devices
Your usual bill payments are still required, even if your phone is lost or stolen. This includes monthly plan/service costs, device payments, and device protection charges.
Found Your Device?
If you find your lost device, simply log into T-Mobile.com or the T-Mobile app and follow the instructions to unblock the device and restore your service.
Unauthorized Charges?
If you notice unauthorized charges on your account, report your device as lost or stolen and suspend the line immediately. Dispute the charges with T-Mobile’s support team, and they’ll investigate the issue.
Conclusion
Your T-Mobile account gives you the flexibility to suspend and restore your line whenever necessary. While keeping your device safe is crucial, knowing these steps ensures you’re prepared for any unexpected situation. For better coverage, exceptional service, and superior performance across all major US networks, consider switching to US Mobile today. Experience unparalleled connectivity and customer service that truly values you.
